Your privacy is critically important to us. This Privacy Policy explains how Secure Client Vault collects, uses, and protects your personal information.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Email address
- Name (first and last)
- Password (encrypted)
- Phone number (optional)
- Mailing address (optional)
1.2 Documents and Files
We store documents and files that you or your service provider upload to the platform. These may include:
- Tax documents
- Financial statements
- Identity documents
- Any other files shared through the platform
1.3 Usage Information
We automatically collect certain information when you use our service:
- Login times and IP addresses
- Browser type and device information
- Pages visited and features used
- File upload and download activity
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our document sharing service
- Authenticate your identity and secure your account
- Enable communication between you and your service provider
- Send important notifications about your account
- Improve and optimize our platform
- Comply with legal obligations
3. Data Storage and Security
3.1 Encryption
All documents are encrypted using AES-256 encryption at rest and TLS 1.3 encryption in transit. Your data is protected with bank-level security measures.
3.2 Cloud Infrastructure
We use Amazon Web Services (AWS) infrastructure located in the United States. AWS maintains SOC 2, ISO 27001, and other security certifications.
3.3 Access Controls
Only you and your authorized service provider can access your documents. Our staff does not access customer documents except when required for technical support with your explicit permission.
4. Data Sharing
We do not sell, rent, or trade your personal information. We may share data only in these circumstances:
- With your service provider: Documents and messages you share through the platform
- Service providers: Third-party services that help us operate (e.g., email delivery, cloud hosting)
- Legal requirements: When required by law, court order, or government request
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion:
- Account information is deleted within 30 days
- Documents are permanently deleted within 90 days
- Backup copies are purged within 180 days
- Some data may be retained longer if required by law
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your documents at any time
- Opt-out: Unsubscribe from non-essential communications
7. Cookies and Tracking
We use essential cookies to:
- Keep you signed in to your account
- Remember your preferences
- Ensure platform security
We do not use advertising or third-party tracking cookies.
8. Children's Privacy
Our service is not intended for children under 18. We do not knowingly collect information from minors. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
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